Product Care and Maintenance

General Product Care Tips

  • Regularly wipe with a clean, soft, damp microfiber towel and blot dry.
  • Clean filters and aerators periodically to ensure proper operation.
  • Occasionally apply a non-abrasive and pure polish or wax to prevent water deposits and remove build-up of household soaps, creams, and sprays to all finishes — except naturally aging finishes such as Black Oil Rubbed Bronze, Oxford Oil Rubbed Bronze, and Verdi.
  • Never use abrasive cleaners or pads, or chemical cleaners of any kind (including window cleaners), on any product with a protective coating or custom finish. Such cleaners will erode the protective coating (and void the finish warranty). Even PVD finishes may be vulnerable over time.

How to Clean Faucets

In a container, mix warm water with a drop of mild hand dish washing liquid soap. Soak a soft microfiber towel in the soapy mixture. Wash your faucet with the soapy microfiber towel. Then blot it dry with a clean, dry, soft microfiber towel.

Do not use cleansers that contain abrasives, harsh chemicals, alcohol, or other organic solvents.

How to Remove Dry Water Spots From Faucets

To remove dry water spots, use warm water and a soft, damp microfiber towel.

How to Maintain the Luster of Faucets

To preserve the luster of your decorator faucet, occasionally apply a high quality automotive wax that does not contain abrasives.

How to Remove Mineral Deposits

To remove limescale or mineral deposits from faucets and faucet parts, soak them for 24 hours in a 50/50 solution of distilled clear vinegar and water. Then use an old toothbrush to remove any remaining mineral deposits.

How to Remove Mineral Deposits From an Aerator

Soak the aerator overnight in a 50/50 solution of distilled clear vinegar and water. Use an old toothbrush to remove any remaining mineral deposits.

How to Maintain the Metal Finish (non-PVD) of Faucets

  • Wash your faucet with a mixture of warm water with a drop of mild hand dish washing liquid soap. Soak a soft microfiber towel in the soapy mixture. Wash your faucet with the soapy microfiber towel. Then blot it dry with a clean, dry, soft microfiber towel.
  • Do not use cleansers that contain abrasives, harsh chemicals, alcohol, or other organic solvents.
  • To remove dry water spots, use warm water and a soft, damp microfiber towel.
  • To preserve the luster of your decorator faucet, occasionally apply a high quality automotive wax that does not contain abrasives.

How to Unclog the Holes of a Shower Head

To unclog the holes of your shower head and handheld shower wand, you can try the following technique:

  1. Using a watertight plastic bag and rubber bands, soak the entire shower head or wand in distilled clear vinegar for about 24 hours.
  2. Scrub the holes of the shower head or wand with an old tooth brush if necessary, to loosen mineral deposits.

How to Clean Faucets with Polished Brass PVD or Satin Nickel PVD Metal Finish

In general, any cleaning product that can be used on chrome can be used on PVD finishes.

Before using a cleaner, read the instructions, contents, and cautions before using it.

As with any decorative surface, with proper care, your faucet will retain its shine for years to come.

The PVD finish of our faucets does not require the extraordinary effort needed to maintain most fine decorative finishes.

Do not use pads or sponges that are not recommended for cleaning polished surfaces. Review the usage instructions of scour pads or scrub sponges, before using them on your faucets. Many cleaning pads or sponges with a green fibrous surface (such as Scotch-Brite™ heavy duty scrub sponges) contain microscopic mineral particles that can scratch nearly all decorative and polished surfaces, including the finish on your faucets.

Rinse any strong cleaners off immediately after use, to maintain the luster of the PVD finish.

Mild scrubbing with fine steel wool (0000 grade) can remove built up dirt or water stains.

Water spots can be wiped off with a soft microfiber towel dampened with water or glass cleaner.

Products That Cause Damage to PVD Finishes

Avoid products that state on the label that they remove tarnish and rust, and contain hydroflouric acid, hydrochloric acid, and/or phosphoric acid or caustic agents.

Do not use the following corrosive products on PVD metal finishes:

  • CLR™
  • Duro™ Bathroom & Kitchen Tough
  • Duro™ Naval Jelly®
  • Duro™ Tub and Sink Jelly®
  • Iron Out® Drain Out® Crystals
  • Lime-A-Way® Toilet Bowl Cleaner
  • Liquid Drain Kleener
  • Mary Ellen’s WOW™
  • Norcross Instant Rust Stain Remover
  • Parabond Tile Revive™
  • Professional Strength Sno Bol®
  • Rust Stain Magic®
  • Scotch-Brite™
  • Sno Bol®
  • Tarn-X®
  • The Works® Professional Strength Drain Cleaner
  • The Works® Toilet Bowl Cleaner
  • The Works® Tub and Shower Cleaner
  • Vanish Toilet Bowl Cleaner
  • Whink® Rust Stain Remover
  • Whink® Porcelain Cleaner

Recalibrating Thermostatic Cartridges

After replacing a thermostatic the cartridge you must recalibrate it.