Warranty
Limited Product Warranty
Product and Finish Warranty
Coventry Brassworks Corporation warrants that its products are free from manufacturing defects in materials and workmanship for five (5) years from date of invoice.
In addition, our Finish Warranty provides limited lifetime coverage for Chrome and PVD finishes, five (5) years for Omega powder coated finishes and Polished Gold. Living finishes are warranted for workmanship only. If any material proves to be defective after inspection by our company, it will be repaired or replaced at our discretion at no charge. However, no claims for labor, shipping costs, or consequential damages will be accepted.
What We Will Do
We will restore any product whose finish proves to be defective back to its original finish at no charge during the appropriate warranty period stated above. Proof of purchase must be provided. After the warranty period, Coventry Brassworks Corporation will refinish any of its faucets at the prevailing appropriate charge.
What You Must Do
The faucets must be properly installed according to our instructions and specifications and are for residential use only. The faucets cannot be altered in any way. You must maintain and clean the faucets in accordance with the instructions provided with the product. You must use the faucet(s) for residential use only.
How to Obtain Service
Email us at support@coventrybrassworks.us and provide your name, address, telephone number, and paid sales slip or other proof of purchase, along with a statement describing the nature of the problem.
We will contact you and take appropriate action. Do not send us any part(s) of your faucet(s) or its various connecting hoses unless we have contacted you and have sent you an approved return authorization form. All transportation charges for returned goods must be paid by the customer.
What is Not Covered
This warranty does not cover the crystal/glass, or porcelain products of any faucet or the drain assembly or aerator on other than the Chrome or PVD finishes. This warranty also does not cover damage caused by accident, alterations, misuse, abuse, normal wear and tear, lime deposits, direct exposure to salty air or corrosive materials, or the color change that takes place with the passage of time, or use in any manner contrary to Coventry Brassworks Corporation’s printed instructions.
Cartridge warranties vary. Please contact us for details.
In the case of in-the-wall installations, Coventry Brassworks Corporation will assume no liability if there is no access. In no event will we be liable for labor of any kind, incidental or consequential damages. This warranty is extended in lieu of all other expressed or implied warranties, whether oral or written.
Many installation compounds are harmful to brass and metal finishes. The use of any lead-based or acidic curing adhesive, silicone, mastic, or plumber’s putty on or near our finished products will void the finish warranty. Use only sealants which are neutral curing and are not reactive with metal and brass finishes.
Coventry Brassworks Corporation reserves the right to change, modify or alter its products as deemed necessary.
This warranty supersedes any other Coventry Brassworks Corporation warranties, whether oral or written.
Unless otherwise contrary to state law governing the purchase, Coventry Brassworks Corporation’s liability will not exceed the wholesale price for the Coventry Brassworks Corporation product considered defective. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow exclusion of incidental or consequential damages, so the above limitation may not apply to you.
Lifetime Warranty on 1/4 Turn Ceramic Disc Cartridge
Should the ceramic disc cartridge in your faucet ever fail, Coventry Brassworks Corporation will replace the failed part free of charge to the original purchaser of the product. Your cost will be a $19.95 handling and mailing charge. Labor not included. When ordering replacements, denote for widespread or centerset lavatory, Roman tub, or other faucet. Include the age of the faucet.
This lifetime warranty does not include thermostatic, pressure balance, or diverter cartridges.
If you have an issue with any of our products, please contact us:
Phone:Â 800-280-4053
Email:Â support@coventrybrassworks.us
Disclaimer and Note to Previous Coventry Brassworks Limited and Home Depot Expo Design Centers Customers
Home Depot Expo Design Centers and the distribution company named Coventry Brassworks Limited went out of business in 2009. Whatever product warranties they offered are no longer valid.
Coventry Brassworks Corporation is a new company with direct access to the original manufacturer of the Coventry Brassworks Limited faucetry, and we have resurrected the Coventry Brassworks Limited products and brand. We are not affiliated with the defunct Coventry Brassworks Limited company or Home Depot Expo Design Centers.
We warranty the products that you buy directly from us. We do not honor product warranties for Coventry Brassworks Limited products that were originally purchased through Home Depot Expo Design Centers.