Phone 800-280-4053 | Text 858-688-1646 | Email

Issue Questionnaire

Please complete this questionnaire regarding the issue you are having with your product. The more information you provide, the better we can help resolve your issue.

Product Issue

With which product are you having an issue?

What is the model or part number?

Precisely describe the issue.

Has the issue been occurring since you installed the product?

For how long has the issue been occurring?

Purchase Information

Where did you buy the product?

Do you have a receipt or proof of purchase?

When did you buy the product?

How old is the product?

Contact Information



Phone Number

After you send us the completed questionnaire:

  1. Take photos of the product or parts and circle them.
  2. Take photos of the surrounding faucet and any documentation.
  3. Email us the photos by clicking at the top or bottom of any page.

We will review your information and reply back.